Case Study: After a Crisis, Who Should Take the Fall?
The four weeks since hackers had attacked his company had been the most stressful of Jake Santini's career. Sitting at his kitchen table after another long day of meetings and interviews, the CEO read the e-mail from his board chair again, this time out loud to his wife, Fleura: It's the strong feeling of the board that someone needs to be held publicly responsible for what happened. Fleura shook her head. When she says, someone, does she mean you? How the company handled this case study, as well as commentators remarks, are presented.