Artificial Intelligence for the Real World Don't start with moon shots

Author: 
Davenport, Thomas H
Responsibility: 
Ronanki, Rajeev, jt. author
Publisher: 
Harvard Business School Press
Date published: 
2018
Record type: 
Journal Title: 
Harvard Business Review
Source: 
Harvard Business Review, Vol. 96, No. 1, January-February 2018, pp. 108
Abstract: 

Cognitive technologies are increasingly being used to solve business problems; indeed, many executives believe that AI will substantially transform their companies within three years. But many of the most ambitious AI projects encounter setbacks or fail. A survey of 250 executives familiar with their companies' use of cognitive technology and a study of 152 projects show that companies do better by taking an incremental rather than a transformative approach to developing and implementing AI, and by focusing on augmenting rather than replacing human capabilities. Broadly speaking, AI can support three important business needs: automating business processes (typically back-office administrative and financial activities), gaining insight through data analysis, and engaging with customers and employees. To get the most out of AI, firms must understand which technologies perform what types of tasks, create a prioritized portfolio of projects based on business needs, and develop plans to scale up across the company.

Language: 

CITATION: Davenport, Thomas H. Artificial Intelligence for the Real World Don't start with moon shots . : Harvard Business School Press , 2018. Harvard Business Review, Vol. 96, No. 1, January-February 2018, pp. 108 - Available at: http://library.africa-union.org/artificial-intelligence-real-world-dont-start-moon-shots

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